Shipping & Returns

Shipping Policy

*we ship only to USA and CANADA

Standard orders must be placed by 11:59 PM PT to start processing on next day. Processing time usually takes 1 business day and orders will arrive within 5 – 10 business days from when the order is processed. Expedited orders must be placed by 12:00 PM PT to start processing the same day and will arrive based on the transit time of the selected service. Delivery times are based on orders placed between Monday – Friday.

Business Days & Holidays

All orders ship Monday – Friday, excluding federal holidays within the United States. For Standard Shipping: orders must be placed by 11:59pm Pacific Time (PT) to be processed on the same business day otherwise it will be processed the next day.

Packages do not ship from our distribution centers on the following holidays:

New Year’s Day
Easter
Memorial Day
4th of July
Labor Day
Thanksgiving
Christmas

P.O. Box

If you are shipping to a U.S. P.O. Box, we offer USPS Priority free on all U.S. orders.

Return & Exchange Policy

At KARMA spa, we want you to be satisfied with your purchase, because customer experience is our top priority. After all, we invest a lot of energy and time to bring the perfect products so that you can enjoy spectacular beauty and skin care every day. If you’re not 100% satisfied with your product, please feel free to initiate a product exchange (of your choice) within 30 days of purchase. Regrettably, we cannot offer refunds at this time.

Please contact the original karma store where you purchased your product and bring your product along in its original packaging, as well as your purchase receipt.